Shipping Policy

Shipping Policy

At Ruby Jewells, we strive to offer flexible and reliable shipping services to meet your needs. All shipping for orders is handled through Shiprocket, a trusted third-party logistics partner. Please read our Shipping Policy below for a detailed explanation of how we process and deliver your orders.

1. Shipping Locations

We currently offer shipping to the following locations:

• India

• If your location is not listed, please contact our customer care team at support@rubyjewells.in for assistance.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, processing times may be longer.

3. Shipping Methods & Delivery Time

We offer flexible shipping options via Shiprocket, which include:

• Shipping charges are calculated dynamically based on your delivery address and the selected shipping method.

• Delivery times may vary depending on your location, weather conditions, or other external factors.

4. Shipping Charges

• Shipping charges are calculated at checkout based on:

  • Shipping method selected (Standard or Express)

  • Delivery location (e.g., domestic or international, city-specific rates)

  • Weight and size of the package

• The shipping cost will be clearly displayed before you complete your purchase at checkout.

• Ruby Jewells offers real-time, variable shipping rates via Shiprocket to ensure the most accurate and cost-effective pricing for your order.

5. Order Tracking

• Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your shipment through Shiprocket.

• You can also track the status of your order by visiting the "My Orders" section in the Ruby Jewells app.

6. Incorrect Address / Undeliverable Packages

• Please ensure that your shipping address is complete and accurate when placing your order. Ruby Jewells is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

• If your package is undeliverable or returned due to an incorrect address, additional charges may apply for re-shipment.

7. Customs, Duties & Taxes (For International Orders)

• For international orders, customs duties, import taxes, and other fees may apply based on the destination country. These fees are the responsibility of the recipient and are not included in the product price or shipping charges at checkout.

• Ruby Jewells has no control over these charges and recommends that international customers check with their local customs office for more information.

8. Delayed or Lost Orders

• While we work closely with Shiprocket to ensure timely delivery, we are not responsible for delays caused by third-party couriers or unforeseen circumstances such as weather, strikes, or customs hold-ups.

• If your order is significantly delayed or lost, please contact us at support@rubyjewells.in. We will work with Shiprocket to resolve the issue as quickly as possible.

9. Shipping & Delivery Support

For any issues related to shipping or delivery, you can reach out to our support team:

• Shiprocket Support: For inquiries regarding delivery status, please contact Shiprocket’s customer support directly via their platform or website.